Hadi W. Abu Al Taien

IT Infrastructure · Cloud · Security

Hadi W. Abu Al Taien

IT Infrastructure Team Lead | Cloud, Network & Security Operations

IT Infrastructure Team Lead with over 15 years of experience managing enterprise IT systems, cloud environments, network infrastructure, and security operations across international offices. Currently leading global infrastructure for ~350 users across six offices, owning the annual IT budget, vendor management, and multi-jurisdiction regulatory compliance. Expert in AWS, Microsoft 365 and Entra ID, FortiGate and Palo Alto security platforms, and virtualization with VMware and Hyper-V. Proven record of delivering large-scale cloud migrations and consolidations, optimizing cloud and licensing costs, building IT teams, and enforcing ISO-aligned security standards.

15+Years experience
6Global offices
350+Users supported
6Countries
📍 Amman, Jordan ✉️ hadi@abualtaien.com

Core Skills

Cloud (AWS)

EC2VPC & VPNAuto ScalingS3IAM & Identity Center (SSO)RDS & AuroraElastic Load BalancingAppStream / WorkSpaces

Microsoft Cloud

Microsoft 365Entra IDExchange OnlineSharePoint & TeamsIntuneConditional AccessMicrosoft DefenderLicensing

Network Security

FortiGate (SD-WAN, IPsec/SSL VPN)Palo Alto SASE & ZTNACloudflare (DNS, WAF, proxy)EDRNext-gen firewalls1PasswordSophos

Networking

VLANsRouting & SwitchingCisco switchesUbiquiti UniFiSD-WANWiFi & SSIDsVPNDNS / DHCPLAN / WAN

Virtualization & Hardware

VMware ESXiHyper-VDell / HP / Lenovo / IBM serversNAS & SAN storage

Backup, DR & BCP

VeeamAcronis CloudSynology (org-wide L3 backup)GitHub backupDR testingBusiness continuity planning

Automation & Monitoring

PowerShell scriptingZabbixRMMPatch managementClaude & Codex AI tooling

Trading Infrastructure

MT4 / MT5 server-side supportAccess / main / bridge / proxy serversBackup, migration & monitoring

Governance & Leadership

IT budgeting & forecastingVendor & ISP negotiationCySEC / FSA complianceISO security standardsAudits & SLA managementTeam building & mentoring

Physical Security & Cabling

CCTV (NVR & DVR)Hikvision, Dahua, EZVIZAccess control & door systemsZKTecoSonOff / smart devicesStructured cablingPatch panelsRack & cabinet managementTelephony

Systems, Databases & Tools

Windows ServerActive Directory & GPOIISMicrosoft SQL ServerMySQL3CX PBXGoogle WorkspaceJiraGoDaddy

Technologies & Certifications

Platforms I run in production, the certifications behind them, and the physical-security & networking gear I deploy.

1Password
3CX
Acronis
AWS
Cisco
Cloudflare
Dahua
Dell
EC-Council CEH
EZVIZ
Fortinet
GitHub
GoDaddy
Google Workspace
Hikvision
HPE
Hyper-V
IBM
Jira
Kaspersky
Lenovo
MetaTrader (MT4/MT5)
Microsoft MCITP
Microsoft SQL Server
MySQL
Palo Alto
PowerShell
SonOff
Sophos
Synology
Ubiquiti UniFi
Veeam
VMware
Windows Server
Zabbix
ZKTeco

Career Timeline

Over 15 years, starting in technical support and now running infrastructure for six offices.

2023

Infrastructure Team Lead

INGOT Brokers 07/2023 — Present
  • Lead global IT infrastructure and security operations for ~350 users across six international offices.
  • Built the IT function end to end — recruiting across network security, infrastructure, and IT support — and mentor the team through hands-on technical leadership.
  • Own the annual IT budget and forecasting; lead vendor and ISP negotiations and optimize AWS and Microsoft 365 spend.
  • Led major migrations: on-premises to cloud, email migrations to Microsoft 365, server and data-center consolidation.
  • Manage and optimize AWS infrastructure (EC2, VPC, S3, IAM, Auto Scaling, RDS/Aurora, IAM Identity Center).
  • Administer Microsoft 365 and Entra ID with Conditional Access, Intune, and Defender security policies.
  • Operate FortiGate firewalls, Palo Alto SASE/ZTNA, and Cloudflare across all offices.
  • Designed org-wide L3 backup on Synology; monitoring and alerting with Zabbix; automation with PowerShell.
  • Own disaster-recovery testing and business continuity planning using Acronis and Veeam.
  • Designed and deployed new office infrastructure in Cyprus (firewalls, VLANs, full network).
  • Build out new offices myself, from the network and WiFi (Cisco, FortiGate, Ubiquiti UniFi) to CCTV, access-control doors, structured cabling and cabinet work, coordinating the vendors and doing the installation and configuration on site.
  • Support MT4/MT5 trading environment stability on the server and firewall side.
  • Manage multi-jurisdiction IT compliance and audits: CySEC (Cyprus), FSA (Seychelles), plus Jordan, Kenya, South Africa, and UAE.
2022

System Engineer

IRIS Technology 04/2022 — 04/2023
  • Managed and optimized AWS cloud infrastructure for enterprise clients with SLA-compliant delivery.
  • Implemented FortiGate firewalls and NAS storage across client environments.
  • Deployed and managed VMware ESXi and Hyper-V for large user environments.
  • Developed backup and disaster-recovery plans eliminating data-loss incidents.
  • Provided technical leadership to a team of 10 engineers.
2019

Senior Network Administrator

Jamalon Co. 07/2019 — 04/2022
  • Managed AWS services (EC2, S3, VPC) to optimize cloud infrastructure.
  • Led installation and configuration of Active Directory, DNS, DHCP, and VPN services.
  • Administered 3CX PBX and Cisco phone systems; monitored Sophos firewalls and Cisco switches.
  • Maintained server backup systems ensuring data integrity.
2015

Senior IT & Network Administrator

Method Corp 12/2015 — 06/2019
  • Managed the ICT department, overseeing IT operations and systems.
  • Developed IT processes, policies, and procedures for compliance and efficiency.
  • Led procurement from supplier identification to cost-effective delivery.
2010

Technical Support Roles

Smart Line Technologies · Elma Group · Pioneers Academy 01/2010 — 12/2015
  • Progressive IT support roles troubleshooting hardware/software and supporting LAN/WAN environments — the technical foundation for advanced system and network administration.

Certifications & Education

Certifications

  • Cisco Certified Network Associate (CCNA) — Routing & Switching
  • Fortinet Network Security Expert (NSE) Level 3
  • EC-Council Certified Ethical Hacker (CEH)
  • Microsoft Certified IT Professional (MCITP)
  • Cisco Express Foundation Field Specialist
  • 3CX Intermediate & Basic Certified Engineer (v16)
  • Veeam Sales Professional (VMSP) & Technical Sales Professional (VMTSP)
  • Kaspersky Endpoint Security and Management

Education

Diploma, Network Engineering

Al-Balqa Applied University, Amman, Jordan — 2012

Languages

  • Arabic — Native
  • English — Professional Working Proficiency

Projects

Infrastructure, cloud, and security projects I have designed and delivered.

Microsoft 365 Log Analyzer — Mini-SIEM

2026
Security · AI

Put together a lightweight log analyzer for Microsoft 365. It pulls the sign-in and audit logs and flags anything odd, like unusual logins, which gives a small team most of what a SIEM would without the cost of a full one.

Microsoft 365, Log Analytics, SIEM, Threat Detection, AI-assisted Development

DMARC Analyzer

2026
Email Security · AI

Built a small tool that reads DMARC reports and turns them into something I can actually read, so I can see who is sending email as our domain, catch spoofing attempts, and find senders that are not set up correctly.

DMARC, SPF/DKIM, Email Security, Reporting, AI-assisted Development

GitHub Backup Solution

2026
Automation · AI

Wrote a tool that backs up our GitHub repositories on a schedule so we always keep our own copy of the code and history, in case an account or repo is ever lost. Built it with the help of AI coding tools.

GitHub API, Automation, Backup, Scripting, AI-assisted Development

Global Endpoint Backup — 9 Countries

2026
Backup & Business Continuity

Rolled out backup for staff laptops and desktops across INGOT's offices in around 9 countries, including people working remotely. It runs on Synology with the backups going over VPN, so it works the same whether someone is in the office or at home, and it stays out of the way in the background.

Synology, VPN, Endpoint Backup, Disaster Recovery, Multi-country Rollout

Cyprus Regional Office — Build & Relocation

2024–2025
Infrastructure Build · Networking

Set up INGOT's Cyprus office across two phases. In 2024 I built the first office from scratch: I planned it, worked with the vendors and the cabling crew, and flew out to finish it on site, covering Cisco switches, a FortiGate firewall, UniFi WiFi and access-control doors, plus all the configuration (VLANs, IPsec and SSL VPN, SD-WAN, SSIDs, APC UPS). In 2025 the company moved to a bigger office, and for that one I handled installing and configuring the infrastructure equipment.

Cisco, FortiGate, Ubiquiti UniFi, VLANs, IPsec, SSL VPN, SD-WAN, Access Control, APC Smart-UPS, Structured Cabling

UniFi Network Rollouts — Regional Offices

2024
Networking · Physical Security

Standardized the WiFi and office network on Ubiquiti UniFi across several INGOT offices, including Dubai. I did the site survey, the VLANs, the controller and SSID setup, and tied in the CCTV and door-access systems so everything is managed from one place.

Ubiquiti UniFi, VLANs, WiFi, Switches, Firewalls, CCTV, Access Control

UN OCHA Jordan — Network Modernization

2011
Networking · Architecture

Upgraded the UN OCHA Jordan office from an old flat 100 Mbps network to a segmented 1 Gbps one. I planned the design, split it into VLANs for better performance and security, and handled choosing and dealing with the vendors.

Network Architecture, VLANs, 1 GbE Upgrade, LAN Redesign, Vendor Management

JDS Cabling — Mövenpick Tala Bay, Aqaba

2008
Structured Cabling

Worked on a big structured-cabling job for the Mövenpick resort at Tala Bay in Aqaba, covering CCTV, door access, patch panels and telephony. My part was the cabinets and terminations: getting the racks dressed, labelled and tidy, and making sure the cabling on the back end was done properly.

Structured Cabling, Patch Panels, CCTV, Access Control, Telephony, Rack & Cabinet Management

Where I've Worked

Offices and projects delivered across 17 cities.

World map Abu Dhabi · On-site — Networking Project Amman · On-site — HQ infrastructure & team Aqaba · On-site — Networking Projects Beirut · On-site — Network Upgrade Project Cape Town · Remote — Remote IT operations & monitoring Doha · Remote — MPLS Project Dubai · On-site — Build IT Infrastructure in new Regional Office Irbid · On-site — Many Projects Istanbul · Remote — Many Projects Karak · Remote — Remote IT operations & monitoring Kuala Lumpur · Remote — Remote IT operations & monitoring Limassol · On-site — Build IT Infrastructure in new Regional Office Nairobi · Remote — Remote IT operations & monitoring Plaisance · Remote — Remote IT operations & monitoring Riyadh · On-site — Build IT Infrastructure in new Regional Office Sydney · Remote — Remote IT operations & monitoring Toronto · Remote — Remote IT operations & monitoring
On-site Remote 🇦🇪 Abu Dhabi, United Arab Emirates 🇯🇴 Amman, Jordan 🇯🇴 Aqaba, Jordan 🇱🇧 Beirut, Lebanon 🇿🇦 Cape Town, South Africa 🇶🇦 Doha, Qatar 🇦🇪 Dubai, United Arab Emirates 🇯🇴 Irbid, Jordan 🇹🇷 Istanbul, Turkey 🇯🇴 Karak, Jordan 🇲🇾 Kuala Lumpur, Malaysia 🇨🇾 Limassol, Cyprus 🇰🇪 Nairobi, Kenya 🇸🇨 Plaisance, Seychelles 🇸🇦 Riyadh, Saudi Arabia 🇦🇺 Sydney, Australia 🇨🇦 Toronto, Canada